Return Policy Page

Vi Farmers Market

Effective Date: June 1st 2024

At Vi Farmers Market, we aim to connect customers with local farmers and vendors offering fresh, high-quality produce and other goods. As a marketplace, we facilitate transactions between buyers and sellers but do not have direct control over the products sold. Due to the nature of our marketplace and the perishable nature of many of the items, we do not accept returns. Please read our policy carefully to understand your rights and responsibilities.

1. No Returns Policy

All Sales Are Final: Due to the perishable nature of fresh produce and other goods sold on our platform, all sales are final. We do not accept returns or exchanges.

2. Quality Concerns

Issue Resolution: If you encounter any issues with the quality of the products you receive, we encourage you to contact the seller directly through our platform. Sellers are responsible for addressing quality concerns and may offer a replacement or refund at their discretion.

3. Contacting Sellers

How to Contact Sellers: To address any concerns with your order, please follow these steps:

1. Log into Your Account: Access your account on vifarmersmarket.com.
2. Locate Your Order: Go to your order history and select the order with the issue.
3. Contact Seller: Use the provided contact options to reach out to the seller directly. Provide details of your concern and any relevant photos.

4. Disputes and Resolutions

Marketplace Mediation: While Vi Farmers Market does not handle returns, we are committed to ensuring a positive shopping experience. If you are unable to resolve an issue with a seller, please contact our customer support team at info@vifarmersmarket.com. We will review the dispute and mediate between you and the seller to reach a satisfactory resolution whenever possible.

5. Exceptions

Certain items and situations may warrant special consideration:

• Non-Perishable Goods: Some non-perishable items may be eligible for returns based on the seller's individual return policy. Please check the seller's policy before making a purchase.
• Damaged or Defective Items: If you receive an item that is damaged or defective, contact the seller immediately. Sellers are responsible for ensuring that products meet quality standards.

6. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

Vi Farmers Market
P.O. Box 273
Road Town, Tortola,
Virgin Islands U.K
Phone: 284-495-2852
Email: info@vifarmersmarket.com