Support Policy Page

Vi Farmers Market

Effective Date: June 1st 2024

At Vi Farmers Market, we are committed to providing excellent customer service and support. Our support policy outlines the hours of availability and the procedures for addressing customer queries and concerns. Please read this policy carefully to understand how to contact us and what to expect.

1. Support Availability

Our customer support team is available to assist you with your queries and concerns during the following hours:

  • Monday to Friday: 8:00 AM - 5:00 PM (Local Time)

We are closed on weekends and public holidays. Any queries received outside of our support hours will be addressed on the next business day.

2. How to Contact Us

For support, you can reach us through the following methods:

3. Support Services

Our support team is available to assist you with:

  • Account Issues: Help with creating, accessing, or managing your account.
  • Order Inquiries: Assistance with order status, tracking, and delivery information.
  • Product Information: Questions about products listed on our marketplace.
  • Quality Concerns: Guidance on addressing quality issues directly with sellers.
  • Technical Support: Help with navigating and using our website.
  • General Inquiries: Any other questions or concerns you may have.

4. Response Time

We strive to respond to all queries as quickly as possible. Our typical response times are as follows:

  • Email: Within 24 hours during support hours
  • Phone: Immediate response during support hours

Please note that response times may vary during peak periods or due to the complexity of the inquiry.

5. Escalation Process

If you are not satisfied with the initial resolution provided by our support team, you may request to escalate the issue. An escalation will be reviewed by a supervisor or manager, and you will be contacted with further assistance.

6. Feedback

We value your feedback and suggestions to improve our services. If you have any feedback, please email us at info@vifarmersmarket.com.

7. Contact Information

For any support-related queries, please contact us at:

Vi Farmers Market
P.O. Box 273
Road Town, Tortola,
Virgin Islands U.K
Phone: 284-495-2852
Email: info@vifarmersmarket.com

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